The benefits that task management can provide include:

• Increased business efficiency - although full business process management may be neither appropriate or cost effective in certain circumstances within the complexities of the wholesale market, a focus on business processes leads to their streamlining and simplification - and then Task Management ensures their effective delivery.
• Improved control - implementing formal management of business processes provides both visibility and control.
• Better customer service - process consistency ensures that customers receive the right level of service in terms of both timeliness and quality.
• Flexibility - the disciplines involved in designing and implementing Task Management provide a platform for flexible future business responses to opportunities and threats. It is easier to change processes from a well-defined base.