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|  | | The development of the Managed General Agent (MGA) business model has exceeded the pace at which supporting systems can provide appropriate functionality. Existing systems are failing to cover the entire business cycle and the evolving needs of the different user groups. | | The GLOBAL MGA Product Suite addresses these issues and provides the ability to respond to the market rapidly, maximise cross / upselling opportunities, minimise operating costs and manage the entire process effectively through workflow and a cohesive data strategy. |
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| | Reduce Your Time to Market | | More than ever before, success in the market requires the ability to respond quickly to opportunities and threats. The GLOBAL MGA Product Suite provides all the tools needed, through the Product Development Toolkit, to enable you to design and deliver new products quickly and effectively – including the ability to maintain and adapt rates, question sets and rules within a controlled, auditable environment. |
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| | Risk Management | | Optional integration with the Polaris ProductWriter ensures industry standards and allows the creation of sophisticated rating models. Combined with the ability to model performance using product, risk, customer and claims data through our integrated data warehousing and analysis component GLOBAL XBi, you are able to understand and manage your risk and exposures in real time. |
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| | Cost Management | | The ability to acquire and process customer data, both broker and end-customer, enables powerful contact and campaign management techniques to be applied. The GLOBAL MGA Product Suite can interface with Microsoft Dynamics CRM – or, indeed, other CRM solutions via an open interface. | | | | Pricing | | Just as better management information can improve your risk models, so it can maximise the returns from your pricing. The integrated GLOBAL XBi data warehouse captures all the data needed to challenge & refine pricing, volume and profitability. | | | | User Experience | | Providing an enhanced and intuitive experience for your customers this will increase usage, conversion, Products Per Customer ratios, retention and profitability. Designing for your internal users will increase productivity. The separation of the presentation layer in GLOBAL XII from the business logic allows us to deliver appropriate experiences on appropriate platforms for end-customers, brokers, underwriters, customer service agents (Call Centres, Claims etc) and administrators. | | | | Third-Party Management | | The ability to set up broker accounts and manage the commercial relationships is available out-of-the-box. Of more interest is the ability to manage the structure and hierarchies of the brokers, so that administrators can take over workflow actions if someone is off ill for example. The integration of information throughout the system also allows you to present information pertinent to that person’s role at the point of need. | | | | B2C & B2B | The GLOBAL MGA Suite supports both B2C and B2B processes across the Internet or through a call centre. Internal users can access direct or via web screens as appropriate. The separation of the presentation layer from the business logic means that functionality can be delivered on mobile platforms as well as using the Internet. | | | | Intelligent MI | | Management Information can deliver so much more than the monthly statistics. With all the information from GLOBAL MGA being stored in GLOBAL XBi and available for both automated and manual analysis, you can provide your management with real time KPI dashboards and your brokers with a high-value view of their business. We are developing some groundbreaking uses of data within the insurance cycle – contact us if you are interested in discussing. | | | | Compliance | Compliance is built in, with a host of control features and best-practice processes. Single user login, with access controlled according to relationship and structure, is supported by a full audit trail and secure messaging between brokers and underwriters. End to end process means less opportunity for errors with a single view of data. Pricing and rating have full versioning capability, including MTA and cancellation processing. | | |
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